Privacy Policy
1. Introduction
At Supernet Inc. ("Supermem," "we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Supermem platform, website, and services (collectively, the "Services").
Please read this Privacy Policy carefully. By using our Services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect information in several ways when you use our Services:
Information You Provide:
- Account information (name, email address, profile picture) when you register
- Content you create, upload, or store through the Services
- Communications you send to us (feedback, support requests)
- Preferences and settings you configure in your account
Information Collected Automatically:
- Device information (browser type, operating system, device identifiers)
- Usage data (pages visited, features used, interaction patterns)
- Log data (IP address, access times, referring URLs)
- Cookies and similar tracking technologies (see "Cookies" section below)
Information from Third Parties:
- Authentication providers (Google, MetaMask) when you sign in using these services
- AI platforms you connect to Supermem, as authorized by you
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Services
- Process your requests and transactions
- Send you technical notices, updates, and administrative messages
- Respond to your comments, questions, and customer service requests
- Monitor and analyze usage trends to improve user experience
- Detect, investigate, and prevent fraudulent or unauthorized activity
- Comply with legal obligations and enforce our Terms of Service
4. Marketing Communications
With your consent, we may send you marketing emails about new features, product updates, events, and other news related to Supermem. You can opt out of marketing communications at any time by:
- Clicking the "unsubscribe" link in any marketing email
- Updating your email preferences in your account settings
- Contacting us at support@supernet.xyz
Even if you opt out of marketing communications, we may still send you transactional or administrative messages related to your account and use of the Services.
5. Information Sharing
We do not sell your personal data. We may share your information only in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, customer support), subject to confidentiality obligations
- Legal Requirements: When required by law, legal process, or government request
- Protection of Rights: To protect the rights, property, and safety of Supermem, our users, or others
- Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction
- With Your Consent: When you have given us explicit permission to share your information
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and store information about your interactions with our Services. Cookies are small data files placed on your device that help us:
- Keep you signed in to your account
- Remember your preferences and settings
- Understand how you use the Services
- Improve and personalize your experience
You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of the Services.
Note: We are working on implementing a cookie consent banner to give you more granular control over cookie preferences. This will be available in a future update.
7. Analytics
We may use third-party analytics providers to help us understand how users interact with the Services. These providers may collect information about your use of the Services, including pages visited, time spent on pages, and navigation patterns.
Analytics data is used to improve the Services and is processed in accordance with our analytics providers' privacy policies. We configure analytics tools to respect user privacy and minimize data collection where possible.
8. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you the Services. We may also retain information as necessary to:
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
- Support business operations
When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law or for legitimate business purposes.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and monitoring
- Access controls and authentication requirements
- Employee training on data protection
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
10. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to certain exceptions
- Portability: Request a copy of your data in a portable format
- Opt-out: Opt out of certain data processing activities
To exercise these rights, please contact us at support@supernet.xyz. We will respond to your request within 30 days.
11. Children's Privacy
The Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@supernet.xyz.
12. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.
We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, including the use of standard contractual clauses or other approved transfer mechanisms where required.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
Your continued use of the Services after any changes indicates your acceptance of the updated Privacy Policy.
14. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Supernet Inc.
3435 Ocean Park Blvd. Unit 107291
Santa Monica, CA 90405
Email: support@supernet.xyz